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Business FAQs

Here you will find the answers to some commonly asked questions. If your question does not appear here, please email us at help@energyonline.co.nz and we will attempt to answer you within two working days.

Rates

Here are some queries regarding pricing and your prompt payment discount. More about rates

Payments

In this section, queries regarding due dates are listed. More about payments

Payment options

Ways to pay your account, missing payments and information regarding what to do when your account is due is here. More about payment options

Meter reads

Questions relating to meter reads and how to read different meter types are listed here. More about meter reads

Meters

Have a query about meters, types of meters and what this means to you? Look here for further information. More about meters

Other

Your query isn't about one of the above subjects? Perhaps it is here. Other queries