Here you will find the answers to some commonly asked questions. If your question does not appear here, please email us on help@energyonline.co.nz and we will attempt to answer you within two working days.
Here are some queries regarding pricing and your prompt payment discount. More about pricing
In this section, queries regarding due dates are listed. More about payments
Confused about the low user plan? More about the low user plan
Ways to pay your account, missing payments and information regarding what to do when your account is due. More about payment options
Questions relating to meter reads and how to read different meter types are listed here. More about meter reads
Have a query about meters, types of meters and what this means to you? Look here for further information. More about meters
Your query isn't about one of the above subjects? Perhaps it is here. Other queries