Electricity service charges
| Reconnection |
$50.00 |
| Disconnection |
$50.00 |
| Disconnection Site Visit |
$50.00 |
| Special / final read |
$17.00 |
| Site visit |
$75.00 |
| Move / relocate / replace / remove / install meter |
$85.00 |
| No access* |
$55.00 |
| Internal fault |
$110.00 |
| Dismantle / decommission |
$85.00 |
| Capacity upgrade / downgrade |
$140.00 |
| Liven** |
$90.00 |
| King Country Application Fee: |
|
| · New Customer |
$86.00 |
| · Existing Customer |
$42.00 |
| Pricing Plan Change Fee*** |
$18.00 |
| Change from temporary builders supply to permanent |
$120.00 |
| Meter Test**** |
150.00 |
Gas service fees
| Reconnection on next working day (normal hours) |
$140.00 |
| Reconnection on next working day (after hours) |
$180.00 |
| Reconnection on same day (normal hours) |
$175.00 |
| Reconnection on same day (after hours) |
$225.00 |
| Disconnection (normal hours) |
$80.00 |
| Disconnection (after hours) |
$120.00 |
| Site visit (normal hours) |
$80.00 |
| Site visit (after hours) |
$115.00 |
| Special / final read |
$17.00 |
Other service fees
| Dishonoured payment fee |
$8.00 |
| Refund of credit balance***** |
$5.00 |
* Charged when no access provided to our contractor after an appointment has been previously arranged. ** This is the fee for a new ICP; if meters are also required, we will also apply the $85 move / relocate / replace / remove / install new meter fee as above. *** First change in a 12 month period is free, subsequent changes are charged. **** Only charged if, once tested, meter is proven not to be faulty. ***** The first refund of a credit balance in a six month period is free; however, subsequent refunds are charged at this rate. No fee will be charged for refunds on closed accounts or credit balances from an annual ReliaBill® review.
Please note:
- Prices exclude GST.
- Additional fees may apply for other related services not listed on this pricing schedule. These services will be priced on application.
- A combination of fees may apply to any given task - you will be advised of this when you request the task to be completed.
- Our service fee pricing schedule relates to services that are not part of your everyday energy supply.
- Prices are effective 15 November 2009 and are subject to change in accordance with Energy Online’s terms and conditions for energy supply.
- Multiple ICPs may incur additional fees.