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Schedule of fees

We sometimes have to bill for services over and above your normal electricity supply charges. So to help avoid unexpected costs, we have listed our service fee pricing schedule.

Electricity service charges

 

Reconnection $50.00
Disconnection $50.00
Disconnection Site Visit $50.00
Special / final read $17.00
Site visit $75.00
Move / relocate / replace / remove / install meter $85.00
No access* $55.00
Internal fault $110.00
Dismantle / decommission $85.00
Capacity upgrade / downgrade $140.00
Liven** $90.00
King Country Application Fee:  
       ·  New Customer $86.00
       ·  Existing Customer $42.00
Pricing Plan Change Fee*** $18.00
Change from temporary builders supply to permanent $120.00
Meter Test**** 150.00

Gas service fees

Reconnection on next working day (normal hours) $140.00
Reconnection on next working day (after hours) $180.00
Reconnection on same day (normal hours) $175.00
Reconnection on same day (after hours) $225.00
Disconnection (normal hours) $80.00
Disconnection (after hours) $120.00
Site visit (normal hours) $80.00
Site visit (after hours) $115.00
Special / final read $17.00

Other service fees

Dishonoured payment fee $8.00
Refund of credit balance***** $5.00

* Charged when no access provided to our contractor after an appointment has been previously arranged. ** This is the fee for a new ICP; if meters are also required, we will also apply the $85 move / relocate / replace / remove / install new meter fee as above. *** First change in a 12 month period is free, subsequent changes are charged. **** Only charged if, once tested, meter is proven not to be faulty. ***** The first refund of a credit balance in a six month period is free; however, subsequent refunds are charged at this rate. No fee will be charged for refunds on closed accounts or credit balances from an annual ReliaBill® review.

Please note:

  • Prices exclude GST.
  • Additional fees may apply for other related services not listed on this pricing schedule. These services will be priced on application.
  • A combination of fees may apply to any given task - you will be advised of this when you request the task to be completed.
  • Our service fee pricing schedule relates to services that are not part of your everyday energy supply.
  • Prices are effective 15 November 2009 and are subject to change in accordance with Energy Online’s terms and conditions for energy supply.
  • Multiple ICPs may incur additional fees.