Frequently Asked Questions | Energy Online | EnergyOnline NZ

Frequently asked questions about Energy Online


Pay a bill
How can I pay my power bill?
My bills are all over the show. What’s going on?
Can I pay my bill in regular instalments?
Plans & Pricing
Where can I find electricity and gas prices?
Am I on the right pricing plan?
 How do I switch to become an Energy Online customer?
Moving House

Moving house. Most people would rather give themselves paper cuts and pour lime juice into them. But we try to take a bit of the pain out by making switching easy.
What do I do if I'm moving home or business?
My Account
What is Energy Online My Account?
How do I register for Energy Online My Account?
 How do I reset my password in Energy Online My Account?
How do I login to the Energy Online Mobile App?