LPG - when to order, safety and advice

When should I order?

To avoid the risk of running out of gas, we recommend that you regularly check your cylinders and place an order as soon as one cylinder is empty.
We recommend you leave both cylinders turned on as this allows good continuity of supply at times where you may need more gas pressure than one bottle allows.
When LPG from your second cylinder is drawn (to boost the pressure required to run multiple appliances) this does mean that when your primary cylinder becomes empty, it is common for the secondary cylinder to not be full and not last as long as you would expect.
You can do a water test to see how much gas is left in your cylinders by:
  • Use tempered water from the home hot water tap. DO NOT use boiling water, as this risks scalding and is not necessary.
  • With care, slowly tip the water down the side of the cylinder.
  • Look for a condensation line appearing on the side of the cylinder or run your hand down the side of the cylinder feeling for a change in temperature. Where the condensation line or temperature change occurs indicates the LPG level within the cylinder. 
  • NEVER shake or rock cylinders to see if they are empty or not. This may damage the pigtails and fittings and also is not a reliable method to know if a cylinder is empty or not.

LPG Safety

There are a few reasons why you could smell gas inside or outside your home around the cylinders, but it is important to put safety first.
  • If it's safe, turn the tap off clockwise on the top of the bottles.
  • Ventilate the area by opening doors and windows.
  • Leave electrical appliances as they are - don't turn them off or on.
  • Vacate the premises and call Energy Online on 0800 086 400. If possible, call us from a neighbouring property as yours may be unsafe.

Advice for LPG users

  • Ensure any gas fitting is carried out by a licensed gasfitter and ask to see their practicing license ID card
  • Get your gas appliances regularly serviced
  • Gas appliances must be properly ventilated
  • Get your LPG cabinet heater and cylinder checked every year by a licensed gasfitter
  • Check before you dig