Medically dependent customers

If you or someone in your home is dependent on electricity for critical medical support and a loss of electricity may result in loss of life or serious harm, live chat us so that this important information can be flagged on your account.

Medically dependency can only be granted once a medically dependency form completed by your health practitioner is received. The form is available here.

If you think you may have trouble making payments or contacting us in the future, you can appoint someone you trust as an account authority. This person is not responsible for any payments but can help on your behalf.
If you’re medically dependent and without power, please read this important information on what to do.