Welcome to Energy Online

You might find what you need to know in our FAQ section. Otherwise, feel free to contact us using the form below, or on the numbers at the bottom of this page.

If you are wanting to get in contact with us because you’ve received a text message asking you to switch to e-billing , yes it is from us.
You don’t have to worry, it’s not from some scammers trying to trick you, we’re just trying to save some trees and to keep it brilliantly simple for you. Your bills will be delivered via e-mail going forward once you’ve opt in or you can access it from My Account.

Contact Us
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Please tell us your 6 digit customer number. It can be found in the top right hand corner of your Energy Online bill.

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Email

General Enquries

Send us an email with your enquiry

Media Enquires

Please email Richard Gordon

 

Phone

Customer Care Team

Monday to Friday 8am to 6pm.

Call toll free on

0800 086 400

Overseas callers

+64 9 539 4693

Fax

09 539 4633

Business Team

Monday to Friday 8am to 6pm.

Call toll free on

0800 365 007

Sales Team

Monday to Friday 8am to 6pm.

Call toll free on

0800 089 089
 

Post

Freepost
Energy Online
Private Bag 3131
Waikato Mail centre
Hamilton 3240