Faults, power outages and general stuff that’s not good.

Experiencing a fault or power outage? Have a look at the checklists below.

 

 Safety First!

  • If you smell gas inside, get out immediately. Leave doors open.
  • If there is any risk to people or property (fire, for example) call 111.
  • If you smell smoke or there’s a fire, turn off your mains.
  • Turn off sensitive electrical equipment (computers, cooking, heating)

 

 No Power?

  • Is your main switch turned on? (Some properties have a mains switch in the meter box and the fuse box).
  • Any fuses blown?
  • Do your neighbours have power?
  • Are the street lights on?
  • Has anyone seen or heard anything that may have affected your power? (Any lines down?)
  • Have you received any notifications about planned outages?
  • If you have an advanced meter, is there a red light flashing on it? (If there is, then the outage is within your property).

 

 No Hot Water?

  • Is your hot water cylinder switched on?
  • Have you used all the hot water?
  • Is the water lukewarm? If so, your network company could be load shedding as hot water is usually heated for 16-19 hours a day.
  • Have you given it the opportunity to heat up? (From dead cold, a cylinder can take up to 6 hours to fully reheat).

 

Fault numbers to call

Please call your Network Company or dedicated faults number (listed below) or check their webpage for updates (if available).

Upper North Island

Upper North Island      
Far North 

Top Energy
0800 867 363

   
Northland  North Power
0800 10 40 40 
Current Outages  @NorthpowerNZ 
Auckland  Vector
0508 832 867
(0508 VECTOR) 
Current Outages
Vector Outage App 
@VectorLtd 
Counties  Counties Power
0800 100 202 
Current Outages  @CountiesPower 

Central North Island

Central North Island      
Hamilton & Waikato

WEL Networks
0800 800 935

Current Outages  
Te Awamutu  Waipa Networks
07 870 2000
Current Outages   
Cambridge  Waipa Networks
07 827 2000 
Current Outages  
Te Kuiti / King Country  The Lines Company
0800 367 328 
   
Thames Valley & Tauranga  Powerco
0800 083 285 
Current Outages  @PowercoNZ 
Eastern Bay of Plenty / Whakatane  Horizon Energy
0800 083 285
   
Rotorua & Taupo  Unison Network
0800 083 285
   
Gisborne & East Coast  Eastland Energy
0800 206 207 
   
Hawke's Bay  Unison
0800 286 476
(0800 2 UNISON) 
   

Lower North Island

Lower North Island      
Central Hawke's Bay 

Centralines
0800 667 693
(0800 NO POWER)

   
Dannevirke  Scanpower
0800 808 039 
Current Outages   
Taranaki, Manawatu,
Wairarapa, Whanganui
 
Powerco
0800 083 285
Current Outages  @PowercoNZ 
Kapiti & Horowhenua  Electra
0800 567 876
(0800 LOST POWER) 
Current Outages   
Wellington  Wellington Electricity
0800 083 285
   

Upper South Island

Upper South Island      
Marlborough Marlborough Lines
03 5777 007
Current Outages  
Nelson Nelson Electricity
03 546 9256
   
Tasman Network Tasman
0800 508 100
   
Buller Buller Electricity
0800 083 285
Current Outages   
West Coast Westpower
0800 083 285
Current Outages  @WestpowerNZ 

Central South Island

Central South Island      
North Canterbury,
Kaiapoi & Wigram
 
Mainpower NZ
0508 60 70 80
  @MainPowerNZ 
Christchurch &
Central Canterbury
 
Orion Networks
0800 083 285 
Current Outages  @OrionNZ 
Mid-Canterbury / Ashburton  EA Networks
0800 083 285
   
South Canterbury
/ Timaru
 
Alpine Energy
0800 66 11 77 
Current Outages  @alpineenergy 

Lower South Island

Lower South Island      
North Otago
/ Oamaru
 
Network Waitaki
0800 440 220 
   
Central Otago
/ Dunedin
 
Aurora Network
0800 083 285 
   
Southland
/ Invercargill / Clutha
 
Powernet
0800 808 587
   

 

Are you medically dependent and without power?

If you are having problems with power supply and require electricity for medical equipment please:

  • Use back up power (generator or batteries) and call for an update.
  • Ask family or friends who have power if they can help.

 

If neither of these are available, we recommend seeking assistance from your nearest hospital. Call 111 if you need urgent medical attention or an ambulance. Please read our Vulnerable and Medically Dependent Customers page about letting us know if you are medically dependent.