Additional Energy Supply Fees


We sometimes have to bill for services over and above your normal energy supply charges. To help avoid unexpected costs, we have listed our service fee prices below.

 

Changes to Our Service Fees

We’ve recently reviewed our service fees and have made some changes to make sure we cover the cost of stuff provided by external suppliers. Our new service fees come into effect on 20 Feb 2020.

Electricity service fees (incl. GST)
Description Amount From 20/02/20 Notes
Reconnection only $57.50 $105.00  
After Hours Reconnection $57.50 $225.00  
Disconnection (Advanced Meter) $57.50 $29.00 Includes standard reconnection fee
Disconnection (Standard Meter) $57.50 $192.00 Includes standard reconnection fee
New connection $201.25 $322.00  
Permanent disconnection $97.75 $180.00  
Final meter reading fee $19.55 $34.50  
Special meter reading fee $19.55 $34.50  
Meter relocation / shifts $97.75 $230.00  
Meter replacement $97.75 $230.00  
Internal fault $126.50 $126.50  
Capacity upgrade $161.00 $230.00  
Capacity downgrade $161.00 $230.00  
Change from temporary builders supply to permanent $138.00 $138.00  
Meter accuracy test (per meter)* $172.50 $315.00  
Meter configuration change $86.25 $230.00  
Meter site verification   $180.00  
Meter resealing fee $97.75 $150.00  
Combine and centralise metering $97.75 $230.00  
Attendance fee $86.25 $92.00  
Price plan change fee $20.70 $20.70 First change in a 12 month period is free, subsequent changes are charged.
 
Natural gas service fees (incl. GST)
Description Amount From 20/02/20
Reconnection on next working day (normal hours) $161.00 $161.00
Reconnection on next working day (after hours) $207.00 $207.00
Reconnection on same day (normal hours) $201.25 $201.25
Reconnection on same day (after hours) $258.75 $258.75
Disconnection $92.00 $192.00
Permanent Disconnection Quoted Quoted
Meter Site Verification   $180.00
Meter accuracy test (per meter)* $172.50 $315.00
Site visit (normal hours) $92.00 $92.00
Site visit (after hours) $132.25 $132.25
Special / final read $19.55 $34.50
Meter removal Quoted Quoted
Meter replacement Quoted Quoted
Meter relocation/shifts Quoted Quoted
Meter resealing fee $97.75 $150.00
New Connection Quoted $92.00
Meter configuration change Quoted Quoted
Meter site verification   $180.00
Combine and centralise metering Quoted Quoted
Attendance fee $86.25 $92.00
 
LPG Bottled gas service fees (incl. GST)
Description Amount Notes
Bottle refill and standard delivery (per 45kg bottle)+ $99 with electricity supply ($115 for LPG Only) Your gas bottles will arrive on your next available scheduled delivery day (excludes Public Holidays).
Monthly bottle rental (2 x 45kg bottles)^ $10.00 ˆ Monthly fee for the rental of 2 x 45kg bottles.
 
Administration
Description From 20/02/20
Payment Administration Fee (for payment made over the counter) $1.40
Credit card processing fee 1% of total Payment
 
Other service fees (incl. GST)
Description Amount Notes
Dishonoured payment fee $9.20  
Refund of credit balance $5.75 The first refund of a credit balance in a six month period is free; however, subsequent refunds are charged at this rate. No fee will be charged for refunds on closed accounts or credit balances from an annual ReliaBill review.

Please note:

  • Prices include GST.
  • Additional fees may apply for other related services not listed on this pricing schedule. These services will be priced on application.
  • A combination of fees may apply to any given task - you will be advised of this when you request the task to be completed.
  • Our service fee pricing schedule relates to services that are not part of your everyday energy supply.
  • Prices are effective 15 November 2009 and are subject to change in accordance with Energy Online’s terms and conditions for energy supply.
  • Multiple ICPs may incur additional fees.