Emergencies

Got an emergency? Please contact us immediately on 0800 086 400 (24 hours a day/ 7 days a week):

What to do in a natural gas emergency

  • Turn off your metered gas supply, turn the valve handle to horizontal (level with the ground). You may need a spanner to do this.
  • Ventilate the area by opening doors and windows.
  • Leave electrical appliances as they are - don't turn them off or on.
  • Vacate the premises and call Energy Online on 0800 086 400. If possible, call us from a neighbouring property as yours may be unsafe.

What to do in a bottled gas emergency

  • If it's safe, turn the tap off clockwise on the top of the bottles.
  • Ventilate the area by opening doors and windows.
  • Leave electrical appliances as they are - don't turn them off or on.
  • Vacate the premises and call Energy Online on 0800 086 400. If possible, call us from a neighbouring property as yours may be unsafe.

What to do in an electrical emergency

  • If someone suffers an electric shock, don't touch them while they're still in contact with the source of electricity.
  • Turn off the power or disconnect the appliance.
  • If the power can't be turned off, use non-conductive material, such as a piece of wood (for example a wooden broom handle), to separate the victim from the power source.
  • Dial 111 immediately.
  • If breathing has stopped, apply mouth-to-mouth resuscitation.
  • If someone is burned, apply cold water to the burns. If the burns are severe, call 111 for medical instructions.
  • If you have any other questions, please contact us on 0800 086 400.