Emergencies

Emergencies

Got an emergency? Please contact us immediately on 0800 086 400 (24 hours a day/ 7 days a week):

  

What to do in a natural gas emergency

  • Turn off your metered gas supply, turn the valve handle to horizontal (level with the ground). You may need a spanner to do this.
  • Ventilate the area by opening doors and windows.
  • Leave electrical appliances as they are - don't turn them off or on.
  • Vacate the premises and call Energy Online on 0800 086 400. If possible, call us from a neighbouring property as yours may be unsafe.
What to do in a bottled gas emergency
What to do in an electrical emergency