Additional Business Service Fees

We sometimes have to bill your business for services over and above your normal electricity supply charges. So to help avoid unexpected costs, we have listed our business service fee pricing schedule.

 

Electricity service fees (incl. GST)

Description Amount Notes  
Reconnection $57.50

 

Disconnection $57.50

 

Disconnection site visit $57.50

 

Special / final read $19.55

 

Site visit $86.25

Charged when no access provided to our contractor after an appointment has been previously arranged.

Move / relocate / replace / remove / install meter $97.75

 

Internal fault $126.50

 

Dismantle / decommission $97.75

 

Capacity upgrade / downgrade $161.00

 

New connection (New Build) $201.25

 

Price plan change fee $20.70

First change in a 12 month period is free, subsequent changes are charged.

Change from temporary builders supply to permanent $138.00

 

Meter test $172.50

Only charged if, once tested, meter is proven not to be faulty.

Meter configuration change $86.25

 

Natural gas service fees (incl. GST)

Description Amount Notes  
Reconnection on next working day (normal hours) $161.00

 

Reconnection on next working day (after hours) $207.00

 

Reconnection on same day (normal hours) $201.25

 

Reconnection on same day (after hours) $258.75

 

Disconnection $92.00

 

Site visit (normal hours) $92.00

 

Site visit (after hours) $132.25

 

Special / final read $19.55

 

Meter removal $157.55

 

Bottled gas service fees (incl. GST)

Description Amount Notes  
Bottle refill and standard delivery (per 45kg bottle)+ $99.00

+ An average of four working days from receiving your order, Excluding Weekends and Public holidays.

Monthly bottle rental (2 x 45kg bottles)^ $5.00

ˆ Monthly fee for the rental of 2 x 45kg bottles.

Other service fees (incl. GST)

Description Amount Notes  
Dishonoured payment fee $9.20

 

Refund of credit balance $5.75

The first refund of a credit balance in a six month period is free; however, subsequent refunds are charged at this rate. No fee will be charged for refunds on closed accounts or credit balances from an annual ReliaBill review.

Please note:

  • Prices include GST.
  • Additional fees may apply for other related services not listed on this pricing schedule. These services will be priced on application.
  • A combination of fees may apply to any given task - you will be advised of this when you request the task to be completed.
  • Our service fee pricing schedule relates to services that are not part of your everyday energy supply.
  • Prices are effective 15 November 2009 and are subject to change in accordance with Energy Online’s terms and conditions for energy supply.
  • Multiple ICPs may incur additional fees.