Social Media
Community Guidelines

Energy Online Social Media Community Guidelines as at 15 August 2016


At Energy Online, we use social media to share news about our people, our deals and offers and how our energy is helping more New Zealanders do amazing things every day. We are on Facebook and You Tube. We look forward to customers posting their thoughts, experiences and ideas on our social media pages for us and the community to share, comment and engage.

When we post on our social media pages, we comply with the guidelines of the relevant social media company and we expect that you will too. We respect your right to speak freely and engage with the social media community and we want you to be part of our community. However if you post on our social media page(s), we expect that you’ll be respectful to both other community users and our staff members.

We reserve the right to remove posts and comments that we deem to be offensive including: 

  • violent, obscene, profane, hateful, suggestive or racist posts, links or images;
  • comments that threaten or defame any person or organisation;
  • solicitations, advertisements, or endorsements of any financial, commercial organisations;
  • off-topic posts by a single user; and
  • repetitive posts copied and pasted or duplicated by single or multiple users.

We will also block offensive users from our social media pages.

We take no responsibility for views expressed, whether personal, political, organisational or religious, by customers or the public on our pages.

Please contact us at [email protected] if you have a complaint about content on our social media pages, or if you feel that your content has been blocked unfairly.

We have representatives monitoring our social media accounts during the working day, and we aim to get back to any specific questions asked as soon as we can.

Please be mindful of the information you share on social media. Please don’t include personal information about yourself that you wouldn’t want the public to know, including your Energy Online customer number. Please also consider whether it is appropriate to upload personal information about other people. We will never ask you to provide personal information or bank account details over social media. If necessary, we will follow up with you by private message, phone call or email.