Standard Terms & Conditions

Energy Online terms and conditions effective from 1 October 2016

1 INTRODUCTION
2 HOW DO YOU BECOME AN ENERGY ONLINE CUSTOMER?
3 IS A BOND REQUIRED?
4 WHAT IF YOU’RE MOVING HOUSE?
5 WILL THE SUPPLY OF ENERGY BE CONTINUOUS?
6 METERS AND METER READINGS
7 WHAT ACCESS DO YOU NEED TO PROVIDE?
8 HOW WILL WE INVOICE YOU?
9 WHAT FEES AND CHARGES WILL YOU PAY?
10 HOW DO YOU PAY YOUR INVOICE?
11 WHEN WILL WE DISCONNECT YOUR SUPPLY?
12 HOW DO YOU RESUME SUPPLY?
13 WHAT IF YOU WANT TO STOP YOUR SUPPLY?
14 CONTACTING WORK AND INCOME AND NOMINATED PERSON
15 OUR PERFORMANCE COMMITMENTS
16 WHAT HAPPENS IF YOU HAVE A COMPLAINT?
17 WHAT IS ENERGY ONLINE’S OR THE CUSTOMER'S LIABILITY FOR LOSS OR DAMAGE?
18 CAN WE CHANGE THIS AGREEMENT?​
19 CAN YOU TRANSFER YOUR RIGHTS AND OBLIGATIONS?
20 HOW WILL WE CONTACT YOU?
21 GETTING OUR ENERGY TO YOU
22 WHAT SHOULD YOU DO ABOUT SENSITIVE EQUIPMENT?
23 METERING EQUIPMENT AND NETWORK COMPANY EQUIPMENT
24 WHAT ABOUT OTHER EQUIPMENT AT YOUR PREMISES?
25 WHAT IS THE NETWORK COMPANY'S LIABILITY FOR LOSS OR DAMAGE?
26 WHAT IS THE METER COMPANY'S LIABILITY FOR LOSS OR DAMAGE?
27 WORDS WE USE IN THIS AGREEMENT